Repair Genie:
Enchanted IT’s Repair Genie is a powerful, web-based Technology Repair Management Platform that puts the information you need to optimize your school’s technology management at your fingertips.
Good news. The days of wondering where your devices are in the repair process, the ROI of your tech and warranty investments, and the missing or confusing data you need to budget and plan are over.
Key Features That Empower Schools
Real-Time Insights & Data-Driven Decisions:
Via Repair Genie’s dashboard, you can gain full visibility into every repair order from submission to resolution, ensuring smooth operations.
- Easy repair order submission
- A comprehensive list of all repair orders, past and present
- Repair types and device model specifics
- Repair times (average and specific)
- School-by-school repair order breakdown
- Device-by-device performance and repair breakdown
- Cost analysis to empower key decisions
Comprehensive Analytics:
Efficiently manage your repair budgets, device downtime, technology purchases, and warranty investments.
Answer these questions with the click of a button:
- Which school has submitted the most repair orders?
- Which school is experiencing the most device damage?
- What were the costs for out-of-warranty repairs for the month or year?
- How much money was spent on repairs over a given time frame?
- What is the ROI of the warranties purchased or intended to be purchased?
User-Friendly Design
- Built with a focus on user feedback, Repair Genie is simple, intuitive, and designed for all levels of expertise.
- Pre-built reports and infographics demystify analytics and leveragable data.
Seamless Integration
Effortlessly sync with existing systems like Zendesk, Incident IQ, Ivanti, Service Now, Tech Director Toolbox, or FreshService through our robust API.
Customizable Solutions
Features tailored to meet your school’s unique operational needs.
Designed with Schools in Mind
From managing maintenance to optimizing IT strategies, Repair Genie equips schools with the tools they need to succeed, all while ensuring operations remain efficient and hassle-free. Welcome to IT repair, reimagined with a touch of Enchanted IT magic.